Kenton Clinic: Building CQC Excellence
I joined Kenton Clinic first as digital lead and later moved into the Health and Service Manager role. That progression meant I was responsible for both patient-facing digital growth and the clinic's wider operational infrastructure, helping the practice stay organised, responsive, and inspection-ready.
I helped the clinic achieve and maintain strong CQC compliance standards by building systematic processes that left less to chance. I also integrated AI systems into clinical workflows, including AI call receptionist support, workflow management tools, and platforms such as One Advanced's Docman, Accurx, Anima AI, Surgery Connect, and PATCHS AI for patient online workflows. Alongside that, I established comprehensive protocols and SOPs that supported day-to-day delivery using EMIS (Optum) with Ardens templates to standardise care pathways.
Public review signalProfessional care and reception supportPublic review pages repeatedly point to polite reception teams, helpful support, and professional clinical care around the Kenton Clinic experience.
Healthwatch HarrowVisible local trustIndependent Harrow GP feedback reporting highlights Kenton Clinic as receiving a notable volume and ratio of positive community feedback.
Barnet PCN: Scaling Primary Care
I supported Barnet PCN through a period of significant growth, helping the network build operational capacity and improve service delivery across multiple practices. Today, they collaborate with leading MPs and continuously improve local health services. This experience gave me a deep understanding of how primary care networks operate and scale, and the unique challenges they face in coordinating care across multiple sites.
Multi-site deliveryExperience shaped across multiple practices rather than one single clinic environment.
Public-sector contextOperational judgement built around shared service pressure, coordination, and accountability.
MP-facing awarenessComfort working around wider stakeholder conversations linked to service delivery and local health priorities.
Proof in Numbers
Instead of relying on vague testimonial language, I prefer to show the kind of public signals that prospects can recognise immediately. The Kenton and Prana snapshots below show the blend of compliance, patient trust, and digital growth work that now shapes NextBit Health.
81%FindMyGP combined score
GoodPublic CQC rating
87%Friends and Family score
75%Patient survey score
4.3Google rating out of 5
Why this mattersThat combination of inspection quality, patient sentiment, and public trust is the kind of operating profile private clinics want to strengthen. The Prana work then shows how the same disciplined approach can translate into powerful brand visibility.
Growing Healthcare Brands Online
Beyond clinic operations, I have spent years building healthcare brands online in a way that feels credible, educational, and commercially useful. One of the clearest public examples is my work across the wider Prana by Dimple ecosystem, where I have supported digital growth from 2020 onward through content planning, social media execution, channel packaging, and consistent publishing systems.
This is the kind of work I now bring into private clinic consulting: healthcare-specific messaging, clearer digital positioning, better content structure, and systems that help a brand earn trust before the first enquiry even comes in.
872KInstagram followers on Dimple Jangda's founder profile
233KInstagram followers on the Prana brand account
1MFacebook followers on the public Dimple Jangda page
78.2KYouTube subscribers on Gut Story with Dimple Jangda
Public review signalProfessional and attentive servicePublic review summaries describe Prana as professional, attentive, and helpful across consultations, treatment, and long-term support.
Official public proofScale beyond social mediaPrana's public website also highlights 5,500+ patients in 64 countries and 25,000+ students in 74 countries.
Research, Technology, and AI
My background in clinical research, with experience at UCL and City St George's, gives me an evidence-based approach to everything I do. I bring the same rigour to operational consulting that researchers bring to clinical trials: measure, test, improve, repeat.
I have worked extensively with healthcare technology platforms, including One Advanced's Docman for document management, PATCHS AI for patient online workflows, Accurx, Anima AI, Surgery Connect, AI call receptionist systems, workflow management tools, and Optum Health (EMIS). This gives me a practical understanding of how these tools work, how they integrate with each other, and how to configure them for maximum efficiency in a real clinical environment.
EMIS (Optum)One Advanced DocmanPATCHS AIAccurxAnima AISurgery ConnectAI Call ReceptionWorkflow AutomationClinical ResearchUCLCity St George's
What Drives NextBit Health
- Integrated AI systems and advanced clinical technology into NHS workflows, building efficient environments for clinicians across multiple settings
- Established comprehensive CQC-compliant protocols, SOPs, and documentation systems that support safer and more consistent clinic delivery
- Supported public healthcare brand growth across website, Instagram, Facebook, and YouTube, helping educational content turn into real audience trust
- Clinical research background at UCL and City St George's, combining academic rigour with practical operational expertise
- Deep understanding of clinical terminologies, workflows, and the challenges clinicians face every day in practice
Ready to work together?
Whether you need help with CQC compliance, want to grow your patient base, or are thinking about starting your own clinic, I would love to hear from you.
Book a free discovery call → 